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My package showed up with a crushed corner and the contents broken, so I filed a claim through the Route link in my confirmation email and had my refund approved within a day. It covered the full purchase price, not just store credit. I'll be adding this to every checkout from now on.
I wasn’t sure about paying extra for shipping insurance, but when my package arrived with a crushed corner, filing the claim through Route took maybe five minutes and they refunded me before I even finished unpacking. Definitely worth the small checkout fee for the peace of mind on pricier orders.
Took a chance adding this at checkout after a friend's parcel went missing, and thank goodness I did—my package was marked stolen two days later and the claim process through Route was surprisingly painless, just a few photos and my refund hit within the week. It's one of those things you hope you n